Hi Switch acknowledges and respects the privacy of individuals. This policy sets out the way in which the Company will use, manage and protect your personal information in accordance with the Privacy Act 1988 (Cth).
Unless stated by you to the contrary, you acknowledge and consent to the use or disclosure of your personal information including your name, address, email address and other information you provide to us, in circumstances that are:
- Set out in the Privacy Policy; or
- Permitted under the Privacy Act 1988 (Cth).
Collection of Information
Hi Switch may collect personal information from you including your name, address, telephone number and email address, when you knowingly provide us with information such as when you visit our Website and register your needs, attend or enquire about our products and services, enter into a competition or promotion, participate in a survey including ‘after sales service’ follow up.
Use of your Information
Personal information that you submit to us may be used by us for reasonable business purposes, in that Hi Switch may store (database) and process that information to better understand your needs and how the Company can improve our services. Your personal information may also be used for the following purposes:
- Hi Switch personnel, including persons employed or engaged by Hi Switch to provide the required services, to make contact for the purpose of providing services;
- trade promotion purposes;
- purposes related to promotion, marketing and operations;
- Statistical purposes.
For any of the above purposes the Company may contact you by electronic or other means.
Disclosure to Third Parties
Personal information that you submit to us will only be disclosed to a third party, if Hi Switch is required or authorised by law to disclose the information. Otherwise the Company will not disclose your personal information to any third parties
Access, Accuracy and Security
Hi Switch will take reasonable steps to ensure that the personal information the Company collect is accurate, complete and up-to-date.
You can access and request correction of any personal information concerning you at any time. You may also request that the Company delete your personal information at any time. Any such requests should be made directly by contacting us at the details set out below.
The Company will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.
Sensitive Information
Hi Switch will not use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Privacy Act 1988 (Cth).
Information Hi Switch collects
Unless you choose to give us information about you, the Company does not collect any personally identifiable information from the visitors to our website.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
Our server makes a record of your visit that shows:
- the pages of our website you visited;
- the date and time that you visited our site;
- the kind of browser that you used; and
- Your IP address.
What the information is used for
Hi Switch use provided information to identify your orders, provide you with our quarterly newsletter and to personalise your shopping experience with us, and any other purpose that you may agree to from time to time. The Company uses cookies to allow you to login to your account, Cookies also allow us to give you a more personalised experience.
In addition, the Company may collect this information for statistical purposes to find out how the Website issued and navigated, including the number of hits, the frequency and duration of visits, most popular session times. The Company may use this information to evaluate and improve the Website’s performance.
The Company keeps a record of the IP addresses from which users access our site for security purposes. An example of this would your IP address will be stored along with a transaction number that allows us to track an order you may place with us. Your access to the information You have the right to request access to and correction of the personal information about you held by us.
More on Privacy
You can obtain further information about privacy in Australia and the protection of your personal information on the Australian Federal Privacy Commission’s website www.privacy.gov.au
Who to Contact
If you wish to access or correct the personal information about you held by us, or if you have any other questions about this Policy, please e-mail the Hi Switch Privacy Officer at: info@hiswitch.com.au.